Frequently Asked Questions
Everything you need to know about our sustainable, bio-engineered fashion.
What makes BioTech apparel different from traditional clothing?
Our garments are crafted using advanced bio-textiles, including lab-grown silk and recycled ocean plastics, designed for maximum durability and minimal environmental impact.
How long does shipping take?
Standard domestic shipping takes 3-5 business days, while international orders typically arrive within 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, intimate apparel cannot be returned.
How should I care for my BioTech garments?
To preserve the integrity of our bio-engineered fibers, we recommend machine washing on a cold, gentle cycle and air drying. Avoid using bleach or harsh detergents.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and carbon-offset fees are calculated at checkout based on your location.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.